Tag Archive: social


snaptwit

Twitter’s entire premise is based on publicness. “Join the conversation in the global town square!” the company likes to say.

But, over the past year, Twitter has come around to seeing the value of being more discreet.

The company plans to significantly update its direct-messaging product in the near future, according to multiple sources, bringing the long-buried feature to the forefront for the first time in years.

Part of the new reemphasis on direct messaging is already here. For weeks, Twitter has been internally testing a setting that allows users to send and receive direct messages from others without needing to mutually follow one another. And, earlier this week, the company began to roll it out to the public in a limited capacity.

But Twitter’s new vision for direct messages will go further. It has kicked around the idea of launching a standalone direct-messaging application separate from the Twitter app, according to three people familiar with the matter. It is unclear, however, what form the final revamp of direct messages will take.

A Twitter spokesperson declined to comment when asked about future messaging plans.

Twitter’s move comes as a defensive riposte to personal-messaging apps such as WhatsApp, Line and KakaoTalk, all of which have drastically increased in popularity over the past two years. KakaoTalk, in particular, was mentioned as a threat in Twitter’s S-1 IPO documentation, filed earlier this month. To cope with such an increase in attention, other social networks, like Facebook and Path, have also made significant updates to their messaging capabilities.

Twitter paid specific attention to Snapchat, the massively popular ephemeral-messaging service, during its rapid ascent to popular use. Twitter even ran one of its own surveys, according to sources familiar with the matter, finding that people are indeed using Snapchat to engage more with others. And one of Twitter’s updates to Android tablet apps earlier this month borrows heavily from Snapchat’s in-message illustration features.

twitter_engineering-feature

Earlier in the year, Twitter also met with employees from MessageMe, another popular mobile-messaging application, according to sources.

Moving private messaging up the food chain hasn’t always been in the company’s plans. At one point in Twitter’s history, employees discussed possibly killing direct messaging off altogether, according to multiple sources, making Twitter a truly public service once and for all. It is said that Jack Dorsey was one of the biggest proponents of the “all-public” version of Twitter.

Instead, Twitter went in a considerably less drastic direction. Under the direction of Dorsey and then product VP Satya Patel, the company launched a complete redesign of its desktop and mobile products in December of 2011, plucking the direct-messaging menu from the home screen and burying it under a separate, less visible menu. Eventually, the idea was that the product could have possibly been phased out.

Besides dealing with a public that wants personal-messaging services, Twitter also must attempt to solve its serious growth problem, one that seems to have alienated the service from becoming truly mainstream. The company hopes that an upcoming redesign will put an end to its retention issues and ultimately boost Twitter’s overall user ranks.

It is likely that we will see both updates before the year’s end, perhaps in time for the company’s much-anticipated initial public offering next month.

WorldMap-War

While iOS games started out as either simple physics or casual simulation titles when the platform launched about five years ago, the bar has gotten steadily higher and more hard-core. Midcore studios like Kabam started to rise in prominence.

Now the iOS platform might be seeing is most hardcore title to date – a very, very massive multi-player title from YC- and Menlo Ventures-backed Machine Zone.

The company, which started out doing text-based RPGs a couple years ago like iMob, is launching Game of War: Fire Age. It’s a title where players build and grow empires, train massive armies, forge alliances with other players to win kingdoms.

The game can handle hundreds of thousands of players concurrently in the same universe, which is not an easy technical feat. Blizzard’s World of Warcraft, in contrast, typically handles a few thousand players simultaneously in a single realm. All movement on the game’s map is visible to everyone else.

“We wanted to take the company to the next level and be really ambitious,” said Machine Zone CEO Gabriel Leydon. “We decided to build some things that had never been done before. We had the capital to do it and the willpower.”

Leydon didn’t hire just typical game designers to build the title. He also found people who had experience in scaling massive systems. The game’s user interface is in HTML5 and is rendered natively, allowing the company to handle different screen sizes.

The other really cool thing about the game’s social capabilities is that there is a mechanical turk-like translation system where the players themselves translate chat in exchange for virtual currency rewards. That helps Game of War have really interactive play with a proper critical mass of users who can talk to each other, even if they don’t speak the same language. The in-game chat system helps Game of War get manage slang and gamer speak, which a third-party translation system probably wouldn’t handle correctly. If say, 50 players translate the same words in the same way, then the game will start using that translation automatically.

“It’s like a highly structured Facebook,” Leydon said. “My goal as a game designer was to create a feeling of what it would be to be a king, where you’d have a lot of people under you. You’d have to subjects, wealth and land.”

Assuming say, the game grows to 1 million players, there might only be 20 kings in the game. To reach that level, players have to woo others to form alliances with them. Within those alliances, there are ranks for different officers.

“This is a very hardcore game. This is not Candy Crush,” he said. “This is a complex system with a lot of potential trees of outcomes. If you’re the type of person that’s fascinated by systems like this, then this is for you.”

Machine Zone used to be known as Addmired, and rebranded last year when it took $8 million in funding from Menlo Ventures. Leydon said this is what the company took the round for, even though its older titles like Original Gangstaz and iMob 2 were pretty lucrative early on.


Screen shot 2013-07-25 at 5.48.16 AM

At TechCrunch Disrupt NYC back in April, former Facebook exec-turned-venture capitalist, Chamath Palihapitiya delivered a deflating critique of the tech industry – in particular, the quality of its startups. Had he been issuing a report card, the Tech World would have gotten an “F,” with an extra side of “shame.” His frustration seemed to emanate principally from the fact that “Big Ideas” are few and far between in the industry today. Rather than aiming high, he intoned, entrepreneurs seem content to reach for low-hanging fruit despite the diminishing returns inherent to that approach.

While Big Ideas may not be at all-time high, today’s news brings some assurance that they are still alive and well in the tech industry – and that there’s even capital to support them, for-profit or not. Watsi, a Y Combinator-backed healthcare crowdfunding platform, is tackling one of the biggest: That more than one billion people can’t afford (or don’t have access to) adequate medical services. Even Chamath would likely agree that falls in the “Big Idea” camp.

Today, the non-profit crowdfunding platform announced that it has raised $1.2 million in what is its first round of financing, or “philanthropic seed round,” as the startup is calling it. Granted, if Watsi is setting its sights high, than $1.2 million will only be a drop in the bucket compared to the capital and resources it will need if it truly hopes to make a difference at scale.

A good start, to be sure, especially when considering the impressive roster of names contributing to its first financing, which includes institutional investors, like China’s largest Internet services portal, Tencent, Y Combinator partners – including personal investments from founder Paul Graham and YC Partner Geoff Ralston – along with the “godfather of angel investing” and owner of the most pristine coiffure in the Valley, Ron Conway, Sun Microsystems and Khosla Ventures co-founder, Vinod Khosla, venture philanthropy fund (and Kiva investor), The Draper Richards Kaplan Foundation and Flixter founder and Rotten Tomatoes CEO, Joe Greenstein – to name a few.

While the list is impressive, it’s not a group of investors one would typically find contributing to a non-profit fundraiser. Watsi founder Chase Adam explains that the reason the company opted for this approach is that the traditional mechanisms for non-profit fundraising sometimes act as a counterproductive force by undermining the social movements they’re trying to support. Instead of devoting themselves to their “Big Idea,” socially-minded entrepreneurs often spend their time entering online voting competitions and hosting banquets to raise money to support their operations.

Instead, Adams hopes that the collection of VC, angel and institutional donations represents a move toward a new future of non-profit fundraising. Granted, Watsi is in the unusual (and fortunate) position to have been the first non-profit startup to be accepted into Y Combinator and to have had the vocal support of Y Combinator’s founder, Paul Graham, who also recently accepted a seat on the startup’s board – the first time he’s done so for a YC incubation.

In reference to this question, Graham suggested to Watsi that they call this raise a “Series N” (non-profit and n=variable).

On the flip side, Adams tells us that he set a three-month deadline for fundraising, deciding to go after industry leaders and big names in the angel and venture world, regardless of whether or not the efforts proved to be successful. By doing so, the Watsi founder hopes that this might help encourage other social businesses to consider forgoing traditional sources of fundraising.

Ben Rattray, the founder and CEO of social action platform Change.org and I recently spoke on this very subject after the socially-minded for-profit company closed its own $15 million round of funding. As a for-profit business, there’s more pressure for Change.org to raise institutional or venture capital.

As a non-profit, Watsi would likely be more attractive to investors, whereas Big Idea-based, for-profit companies have traditionally found it difficult to raise money from these types of investors. However, both Adams and Rattray share similar goals, as the Change.org founder that would enable them to remain independent without having to constantly be looking for a one-time liquidity event.

“These kind of social enterprise businesses are working over the long-term, 15 to 20 year windows, which is beyond the scope of most venture capitalists,” Rattray said at the time. However, he believes that it’s going to change: “I have no doubt this is going to change – that eventually more investors are going to start backing socially-conscious businesses,” Rattray says. And it’s for that very reason that I think the juxtaposition of Watsi and Change.org is worthwhile. Although perhaps idealistic – and, admittedly, Watsi is a non-profit, perhaps the startup’s funding is the first sign that it is, in fact, beginning to change.

Nonetheless, for Watsi, this raise is an important validation of its own ambitious, “Big Idea” goals. Of course, eliminating poverty or fixing global healthcare and covering the uncovered, don’t happen over night and aren’t solved by one person or one founder. That’s why Watsi is leveraging the “many hands” approach of crowdfunding to let anyone contribute to the funding of low-cost, high-impact medical treatments for those in need.

Furthermore, the platform automatically creates profiles for those in search of financial support for treatments or surgeries and makes it easy to make direct donations. Furthermore, these profiles, besides providing critical transparency into how your donation will be used and actually help someone, it also works towards attaching actual, human faces to global poverty – which sounds cheesy but is critical to conditions or problems like this that are so huge that providing real faces, one-by-one, can help discourage, say, just ignoring it and hanging for a lower-hanging fruit.

To further incentivize donations, Watsi offers 100 percent of the donations it collects from the crowd to those in need. Graham also says that the startup is paying “all their operational costs from their own funding, and none from your donations,” and in turn, even stomach credit card processing fees. A noble gesture in its own right.

The startup hosts the profiles of people in need but who can’t afford them, allowing donors to peruse profiles, donate as little as $5
, Watsi hosts profiles of people in dire need of medical care, but who can’t afford it. Donors can browse the profiles and donate as little as $5 to help someone get well. 100% of donations go to the sick, and Watsi funds its operations and even pays credit card processing fees on donations out of its own pocket. We name

mark-and-don

Don Mattrick, the new Zynga CEO announced at the beginning of the month, offered his initial on-the-job observations today during the conference call discussing the company’s second-quarter earnings.

Mattrick (on the right of the photo with Zynga founder and former CEO Mark Pincus) started out by offering some positive commentary, saying that the company “caught lightning in a bottle” and “achieved in only a few years what most companies took a decade or more to do.” However, he acknowledged, “We’re missing out on platform growth that Apple, Google, and Facebook are seeing. In short, we can do better.”

So how is he going to try to turn things around? He said he’s going to be working with the company’s leadership to “challenge previous assumptions” and to focus on “business fundamentals – which, candidly, we’ve struggled with over the past year.” Mattrick predicted that there will be two to four more quarters of volatility as the company tries to find a new direction.

“Getting a business back on track isn’t easy and isn’t quick,” he said.

Pincus, now Zynga’s chief product officer, was also on the call, and among other things, he said he was impressed that Mattrick set up his desk in the middle of the Farmville studios. Both Pincus and Mattrick described their relationship as one between “partners”.

Mattrick said he’s also going to discuss his priorities on this call – I’ll update this post when he does.

Update: Later in the call, Mattrick said his priorities for his first 90 days on the job include “getting under the hood” to evaluate the business, identifying the real market opportunities, improving product quality, looking at how people are deployed across the company, and reassessing the product pipeline. He also suggested Zynga is a young company that has “the ability to break some bad habits” but that while he’ll be in listen-and-learn mode initially, “When it becomes clear what change is necessary, I’ll move quickly and decisively to do what’s in the best long-term interests of our players, our employees, and our shareholders.”

He concluded, “There are some good winds at our back, and my job is to get our sails up and Zynga pointed in the right direction.”

Prim Feature

You can call it a first-world problem. Or you can say it distracts people from their passions and contributions to the world. Either way, laundry is a chore, and new Y Combinator startup Prim wants to do it for you. You can schedule Prim online to come to your place, pick up your laundry, have it washed and folded at a top-notch laundromat, and deliver it back to you. $25 for a bag. It’s that easy.

Prim’s Stanford-educated founders originally came into Y Combinator to build an in-video advertising platform, but the business wasn’t there. The idea for Prim was scattered all over their floors. See, co-founder Yin Yin Wu’s boyfriend worked at Facebook, where they have free laundry service. His clothes ended up neatly washed, folded, and in his drawers rather than in heaps waiting to be done. That meant he could focus on his job and life. Yin Yin thought, “why couldn’t this service be available to anyone?” So they created Prim.

Uber For Laundry

Currently Prim operates in San Francisco, Mountain View, Palo Alto, and Menlo Park – home to the world’s busiest techies. You go online and select from their upcoming 9am-11am or 8pm-10pm pickup and drop-off windows. You throw your clothes in a garbage bag and wait for Prim’s text that it’ll be there in 15 minutes. The driver calls when they arrive. You can hand them the bag, leave it with your doorman, or if you’re comfortable, give them a copy of your key or send a photo of it and they’ll make a copy so they can just come into your place and grab the bag.

Their driver takes the sack of clothes to be tagged and brings it to a well-rated local laundromat with a track record of flawless jobs. Within two days you get notified to confirm your delivery, and Prim brings the washed and folded clothes back in high-quality nylon satchels. It even ties together your stacks of shirts or whatever you wouldn’t want wrinkled so they stay prim and proper. See! That’s where they got the name! You got that already? Sorry.

The cost is $25 for the first bag of each pickup and $15 for the additional ones. That’s a bit more expensive than you can expect from a laundromat’s wash and fold, but you get the pick-up and delivery included. Because Prim brings in so much business, it gets discounts from the laundromats so the price stays reasonable. Prim strives for perfection, but in case anything gets lost or damaged, Wu says Prim has insurance and will refund you 100% of the cost of your clothes. “If there’s any mistake, we try to bend over backwards for our customers” says Wu.

The idea is that as Prim gets bigger, it can use economies of scale to improve its margins and lower its costs. While it’s only in the Bay Area now, expansion plans don’t include the sprawl of LA (where Wash.io operates) or fighting the specialized competitors in NYC. Instead it’s looking at Seattle, Boston, and other dense cities full of time-strapped knowledge workers. In SF, Prim will have to battle LaundryLocker where you drop your clothes in a public locker, and delivery services like Sfwash (where you pay by the pound), Sudzee (which requires special lockable bags), and some other local services.

Prim differentiates through simplicity and its flat rate. The risk is that the price is too high and it can’t get traction, or too low that it can’t squeak out a profit. Getting the balance right and giving people a great experience will make or break the startup.

Luckily, I loved Prim. It got my laundry done in 24 hours, everything came back clean, dry, soft, unwrinkled, and nothing seemed shrunk. Oh, and I did basically zero work. No dragging my clothes to the laundromat, fiddling with change for the machines, and most importantly, no waiting for hours. Even if you have machines in your home or apartment, doing loads one at a time can be quite annoying. My laundry often languishes because I dread the rigamarole. With Prim, I’m a lot less likely to make it to the bottom of my sock drawer. A more flexible morning pickup schedule would help, but Prim says they’ll always work with customers to find some time that works. Adding in dry cleaning would also be a big plus, and help them compete with other services that handle all your clothes-washing needs.

Wash And Flow

No, Prim isn’t going to save anyone’s life, but it could still help improve the world if you think about it. Convenience doesn’t just breed laziness. It can enable productivity. In that way, I’d say Prim shares DNA with Dropbox and Asana, not just Uber and TaskRabbit.

Prim lets you concentrate on what you love to do, what you’re responsible for, or how you contribute to the universe. I’m decent at writing, terrible at laundry, and busy. Spending a ton of time washing and folding is just inefficient for me. I feel better stimulating the economy and letting someone good at laundry do their thing. And imagine how this could free up a CEO, doctor, charity director, or parent to take on the duties only they can fulfill?

Think how long it takes you to do laundry. If that amount of your time is worth more than $25 (or $40 if you’ve got a big wardrobe), use Prim.

And use Prim with the promo code “techcrunch” to get $10 off your first pickup.

Prim Co-Founders (From Left): Xuwen Cao and Yin Yin Wu

timehop

While present-focused social networks like Facebook and Instagram make plenty of room for the narcissists in us, there’s not really a dedicated and focused place to reflect on the past.

Timehop, which started out as 4SquareAnd7YearsAgo, has evolved into a mobile-first startup that surfaces old memories from your social networks. The app will pull up status updates from a year or more ago, reminding you of friends you’ve lost contact with or thoughts you had a year ago on this day.

The New York-based startup says it just rounded up another $3 million in funding led by existing investor Spark Capital. O’Reilly Alphatech Ventures, which had also previously backed the company, participated as well. Andrew Parker, a principal at Spark, joins Timehop’s board.

Timehop’s CEO Jonathan Wegener says that the company will use the round to build out the team beyond seven people and focus on mobile apps. Timehop just shut down its e-mail service last week.

“The big, long-term vision is to be a place to reminisce online,” Wegener said. “Basically in this world, all social networks are real-time. They’re about what’s happening right now, but there’s no place online to discuss the past.”

While the Series A crunch has made fundraising tough for all kinds of consumer-facing mobile and web products, Wegener said it was Timehop’s stickiness that made a compelling case. He said one-third of Timehop’s user base opens the product on any given day, which is a very respectable retention figure.

“Users who try to the product fall in love with it. This helped us make the argument that people are working Timehop into their everday lives,” Wegener said. “At first, people don’t understand why they would want this. But they get really addicted to it. They see it as a mirror of their own life, and a reflection of their past self.”

He said he’s used the app to remember which friends he’s lost touch with over the years. The app will pull up old group photos, reminding Wegener to reach out and reconnect.

Timehop’s earlier investors also included angels like Foursquare’s Dennis Crowley, Naveen Selvadurai and Alex Rainert, Groupme’s Steve Martocci and Jared Hecht, Rick Webb and Kevin Slavin.

Twitterglobe-feature

According to sources close to the situation, Twitter is planning on waiting until after its IPO – which is set to take place next week – to name its first woman to its board.

The move makes some level of sense, mostly because it would be difficult to have any new board member join the San Francisco-based social microblogging company now, given that that person would have to sign off on the public offering with little knowledge of its details.

Sources also added that while many are expecting Twitter to seek out a female director with media or tech experience – and there are many laudable candidates in both those areas – the company’s execs, especially CEO Dick Costolo, believe that one with international expertise is more important.

The reason is clear – Twitter is a global player, and runs into thorny issues all over the world around the proliferation of its open service. You might imagine that, in the future, as it grows, the company will face even more international conundrums that it will need a lot of mental heavy lifting to work out.

While the board had put former Secretary of State Hillary Clinton on the top of its overall list, she has not been contacted about joining as a director. She’s also likely to not be available, either, especially given that she is expected to run for the Democratic nomination for president of the United States in the 2016 election.

(Sorry, but she’s busy, boys! While Twitter chairman and co-founder Jack Dorsey will be bummed, most there actually considered her a very long shot.)

The number of women with international experience is also long. But if I were to bet on whom Twitter is considering for its top picks, I would name only two: Condoleezza Rice and Madeleine Albright.

Albright, among her many diplomatic roles, was the first woman to become the Secretary of State, named in the Clinton administration. She is now a professor of international relations at Georgetown University’s Walsh School of Foreign Service (disclosure: I went there), and is also chairman of the Albright Stonebridge Group, a global strategy firm.

Also – keep up, Peter Fenton! – she is fluent in French, Russian, Czech, Polish and Serbo-Croatian, serves on important boards such as the U.S. Department of Defense’s Defense Policy Board, and has written five books.

In addition – and this is just from my several encounters with her over the years – Albright takes no guff.

Neither does Rice, who also has some big cred in her corner. Along with other big government posts, she also served as Secretary of State under former President George W. Bush.

Rice also has some Silicon Valley links, both as a top administrator and professor at Stanford University, and her recent relationship with Khosla Ventures.

The VC firm signed a deal late last year with RiceHadleyGates, the international consulting firm that Rice runs, to “bring global and domestic insight to Khosla’s portfolio companies, helping them achieve their strategic goals in industries such as technology, energy, security and healthcare.”

No matter their gender – although that would also be a plus – either Rice or Albright would certainly be an asset for Twitter. The company has attracted not-undeserved scrutiny over not having a woman – or any diversity at all, really – on its board.

That board now includes: Former Netscape CFO and investor Peter Currie; former News Corp COO and Hollywood mogul Peter Chernin; Silicon Valley venture capitalist Peter Fenton, of Benchmark Capital; former DoubleClick CEO David Rosenblatt; Jack Dorsey (also CEO and founder of hot payments startup Square); co-founder and serial entrepreneur Evan Williams (now working on an innovative new publishing platform called Medium); and CEO Dick Costolo, who has already attracted controversy over the issue.

The lack of a woman on the board of a company is particularly glaring, given that numerous studies show that more women use Twitter than men, and that it is aiming to be a global company that represents, well, all of humanity.

LinkedIn CEO Jeff Weiner and Chairman Reid Hoffman

Asa Mathat / AllThingsD.com LinkedIn CEO Jeff Weiner and Chairman Reid Hoffman

LinkedIn posted its third-quarter earnings results on Tuesday, and it’s yet another big quarterly beat.

The company reported 39 cents in earnings per share on revenue of $393 million. That’s against analysts’ estimates of 32 cents per share on revenue of $385.41 million.

It was a good quarter for growth as well, as the company added another 21 million monthly active users to its base, bringing the total to 259 million overall. That’s 38 percent year-on-year overall growth for the company.

“Increased member growth and engagement helped drive strong financial results in the third quarter,” said LinkedIn CEO Jeff Weiner in a statement. “We continue to deliver value to professionals through investment in core products and strategic initiatives such as mobile, students, and the professional publishing platform.”

The company’s talent solutions product continues to be the main revenue driver, accounting for 57 percent of overall revenue at $224.7 million. Marketing solutions and Premium subscriptions followed at $88.5 million and $79.8 million, respectively.

The slightly downbeat point was LinkedIn’s lowered guidance for the fourth quarter coming in at about $420 million, short of the approximately $440 million analysts had expected.

Though, if you’ll recall from earlier this year, LinkedIn has consistently provided lowered guidance for coming quarters, a move some analysts think has been intended to manage future expectations – especially if the company doesn’t deliver consistently stellar results as it has in the past.

Shares dipped slightly on the news, trading down two percent at around $242.

On a conference call, Weiner highlighted the company’s mobile efforts over the past quarter, paying particular attention to the recent LinkedIn mobile product launch; along with a number of redesigns, LinkedIn introduced Intro, a way for the company to stick its data inside of the iOS email app.

Sponsored updates – the company’s version of a “native” mobile ad unit – drive two-thirds of mobile revenue. It’s certainly a significant amount, and one the company expects to grow in the future.

Whether that will really move ratings, I think we don’t know.

- Comcast CEO Brian Roberts, talking about plans for the “See It” program it is launching next month with Twitter, which is supposed to promote live TV viewing. On an earnings call this morning, Roberts described the program as an experiment, but said he feels optimistic about it.

facebook_ios_app

Even after back-to-back quarterly wins, the heat is still on for Facebook to knock its next ad product out of the park.

Take a look at the market performance Wednesday afternoon. After delivering another quarter of stellar earnings numbers, Facebook CFO David Ebersman said something that made investors twitch: Facebook won’t “significantly increase” the number of ads it is sticking into users’ News Feeds – the current biggest driver of Facebook’s money machine.

The big bet for Facebook instead: Improving the quality of its existing ads.

That’s sort of a no-brainer. Make the ad look as “native” as possible, and it’ll probably perform better. It’s all the rage these days with competitors like Twitter.

Investors were spooked at Ebersman’s words nonetheless. After shares first surged 15 percent after hours on the original numbers, the stock plummeted back down to its closing price when Ebersman mentioned ad load, and ended up ultimately trading down – $18 billion in market value lost in a matter of seconds.

So the onus, then, is on Facebook for its next big thing. Will it be the long-awaited video ads, which look likely to auto-play inside the News Feed as users scroll through? That’s certainly one way to get higher-value ads without upping load. And let’s not forget Instagram, which also recently stated it would start dipping its toes into in-stream ads.

The company is treading very carefully. In-stream videos could be much more intrusive than the ads we’re seeing these days. Facebook doesn’t want to upset its users by sticking a bunch of auto-playing ads in our faces in the wrong way. That’s why the product has been delayed multiple times, and why the tests have come slowly but surely.

A quick aside: Seems almost silly for the Street to punish Facebook for stating it won’t increase ad load. If you jam the stream with even more ads, it’ll only serve to make the customer experience worse, right?

But maybe investors realized that, too; shares of Facebook were trading up nearly five percent Thursday morning, at around $51.

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